How Cuehour collects, uses, and protects product data.

• Fans can view public schedule pages without creating a Cuehour account.
• Creators sign in with Google so Cuehour can create and protect their studio account.
• Cuehour stores creator profile details, schedule events, basic analytics events, subscription records, and support messages.
• Cuehour does not store full payment card numbers. Paid checkout is handled by Creem or another payment provider shown during checkout.
• Cuehour does not sell personal information or use third-party advertising trackers in the current product.

Account data

Email address, Google account profile details made available during sign-in, authentication identifiers, and session information.

Creator profile

Display name, public slug, avatar, bio, default timezone, theme choice, publishing state, and plan status.

Schedule content

Stream titles, start times, source timezones, platform labels, event status, notes, and update timestamps.

Usage analytics

Event-level analytics such as page views, timezone switches, Google Calendar clicks, .ics downloads, studio actions, related creator ID, related event ID, timezone, and timestamp.

Billing records

Plan, provider, subscription status, provider customer or subscription identifiers, checkout identifiers, billing period end, and webhook payload records needed to reconcile access.

Support messages

Information you send to support, privacy, legal, or abuse inboxes, including screenshots, URLs, account emails, and message metadata.

Technical logs

Hosting, security, and application logs may include IP address, user agent, request path, timestamps, errors, and similar operational data.

• Provide creator accounts, public schedule pages, local timezone display, calendar reminder actions, and creator studio features.
• Authenticate creators, maintain sessions, prevent unauthorized access, and keep the service secure.
• Process subscriptions, confirm payment events, apply Pro entitlements, and resolve billing problems.
• Measure product usage with focused first-party analytics, such as page views and reminder clicks.
• Respond to support, privacy, legal, abuse, and security requests.
• Debug outages, prevent spam or misuse, enforce the Terms of Service, and comply with legal obligations.
• Improve Cuehour's product experience without using creator or fan data for third-party advertising profiles.

Contract

To provide the Cuehour account, public page, studio, support, billing, and Pro features requested by a creator.

Legitimate interests

To keep the service secure, understand basic product usage, prevent abuse, debug errors, and improve schedule workflows.

Consent

Where required for optional cookies, direct marketing, or other processing that legally requires consent.

Legal obligations

To retain records, respond to lawful requests, handle tax or accounting obligations, and protect legal rights.

Cuehour shares information with service providers only as needed to run the product. Current categories include authentication, database, storage, hosting, payment processing, email or support tooling, analytics needed for the product, security, and professional advisors.

Public creator pages intentionally show creator profile and schedule content. Do not publish private or sensitive information in a public schedule title, note, avatar, or bio.

Cuehour may disclose information if required by law, to protect users or the service, to investigate abuse, or as part of a merger, financing, acquisition, or similar business transaction.

Account and profile

Kept while the creator account is active, then deleted or de-identified when no longer needed for the service, legal, security, or accounting reasons.

Schedule content

Kept while a creator maintains the page or until the creator deletes the content or account, subject to backup and legal retention needs.

Analytics

Studio reporting currently focuses on a 30-day window. Raw analytics may be retained longer for security, abuse prevention, debugging, and aggregate product analysis.

Billing

Kept as needed for subscription administration, tax, accounting, dispute handling, fraud prevention, and legal compliance.

Support

Kept as long as needed to resolve the request, maintain service records, and handle follow-up or legal obligations.

• Creators can update public profile and schedule content in the studio.
• Creators can request access, correction, deletion, export, objection, or restriction by emailing the privacy contact.
• You can clear Cuehour cookies and local storage in your browser, though doing so may sign you out or reset timezone preferences.
• You can report a public page that exposes personal information, impersonates someone, or links to harmful content.
• If a local privacy law gives you additional rights, Cuehour will handle valid requests according to that law.

Cuehour does not sell personal information and does not share personal information for cross-context behavioral advertising in the current product. Depending on whether California privacy law applies to Cuehour, California residents may have rights to know, access, correct, delete, opt out of sale or sharing, limit certain sensitive information use, and be free from discrimination for exercising privacy rights.

To make a California privacy request, email privacy@cuehour.com. If Cuehour later adds advertising, remarketing, or non-essential tracking, this notice and the cookie controls should be updated before launch.

Cuehour is not directed to children under 13, and creators should not use Cuehour to knowingly collect personal information from children. If you believe a child provided personal information to Cuehour, contact privacy@cuehour.com so we can review and remove it where appropriate.

Cuehour uses administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, so creators should use a secure Google account and avoid publishing private information on public schedule pages.

Cuehour is designed for global creators and fans. Information may be processed in countries other than where you live, including by service providers that support hosting, database, authentication, payment, and support operations. Where required, Cuehour relies on appropriate transfer mechanisms and vendor commitments.

Privacy questions and requests should be sent to privacy@cuehour.com. Include the email address tied to your creator account, the Cuehour page URL involved, and the specific request you want us to handle.