Support | Cuehour

Contact Channels

Product support: support@cuehour.com for sign-in issues, creator studio questions, public page bugs, timezone problems, and account access.
Billing: support@cuehour.com for checkout problems, subscription state, invoices, cancellation help, and refund requests.
Privacy: privacy@cuehour.com for access, correction, deletion, portability, objection, or other privacy requests.
Legal: legal@cuehour.com for terms, policy, intellectual property, law enforcement, or formal notices.
Abuse: abuse@cuehour.com for impersonation, malicious links, harassment, spam, or unlawful creator page content.

Your account email if you are a creator asking about your studio or billing.
The public Cuehour URL or creator handle affected by the issue.
The stream title, date, timezone, or calendar action involved if the issue is schedule-related.
Screenshots or exact error text when the problem is visual, billing-related, or sign-in-related.
For privacy requests, the email address tied to your account and the request you want us to complete.

Critical abuse: Reviewed as soon as practical, especially impersonation, phishing, malware, or credible safety risks.
Billing: Usually reviewed within 2 business days after the request includes the account email and checkout context.
Product support: Usually reviewed within 3 business days, with priority for problems that block publishing or access.
Privacy requests: Handled according to applicable law after we verify the request and the account or data involved.

If your public page looks outdated, refresh the page and confirm the event is published and not canceled.
If local time looks wrong, use the timezone selector on the public page and confirm the event source timezone in the studio.
If Google sign-in fails, start from the same browser tab again and avoid opening multiple sign-in callbacks at once.
If Pro access is pending after checkout, return to Billing and refresh after Cuehour receives the signed Creem webhook.